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Answer to the most common inquiries
from our corporate and gifting clients.
Category 1: Product & Customisation
Q: Are all JS Pewter gifts made from real pewter?
+Yes, all of our products are crafted from premium-quality pewter, and where stated, plated with real gold.
Q: Can I customise the design with my company logo or message?
+
Absolutely. We
offer full customisation options including logo printing, text placement, and custom motifs with
no minimum order required.
Custom logo
printing on gift boxes is also available and subject to a minimum order quantity.
Q: What is the minimum order for customised products?
+For fully customised pewter items, our minimum order quantity (MOQ) typically starts at 30 units. However, this may vary depending on the product type — feel free to contact us for specific items.
If you select from our range of standard products, you can personalise them with your own logo or message with no minimum quantity required.
We're happy to advise based on your specific needs.
Category 2: Pricing & Quotation
Q: How can I request a quotation?
+You may reach out to us via email or WhatsApp with your product selection, quantity, and customisation needs. We'll respond within 1–2 working days.
Q: Are your prices inclusive of personalisation or logo printing?
+
Yes, our
pricing includes basic personalisation such as logo printing or message placement with no
additional charges.
We use
high-quality surface printing methods including heat transfer and UV printing for selected
products.
All
personalisation details will be clearly outlined in your quotation for full transparency.
Category 3: Production & Lead Time
Q: How long does it take to produce customised gifts?
+Production time typically ranges from 2 to 4 weeks depending on the complexity and quantity of the order.
Q: Do you accept urgent or express orders?
+Yes, subject to availability and production capacity. Please contact us early and let us know your timeline.
Category 4: Shipping & Delivery
Q: Do you deliver within Malaysia and overseas?
+We deliver throughout Malaysia. For overseas orders, please contact us directly to discuss international shipping options.
Q: Can I track my order?
+Yes. Once your order is shipped, we will provide a tracking number via WhatsApp or email.
Category 5: Returns & Quality Issues
Q: What if my item arrives damaged or incorrect?
+Kindly contact us within 14 days of delivery and share clear photos or videos of the issue. If it's determined to be a manufacturing defect, we will repair, replace, or refund the item — at no additional cost to you.
Q: Do you offer warranty on your products?
+All our products undergo strict quality control before delivery. While we do not offer extended warranties, we fully stand behind our workmanship and will address any manufacturing defects accordingly.
Category 6: Others
Q: Can I visit your showroom?
+Yes, our showroom is located in Selangor, Malaysia. Kindly make an appointment before visiting.
Q: Can I request samples before placing a bulk order?
+Yes, samples can be arranged. Charges may apply depending on the item and level of customisation.
Still have questions?
Feel free to reach out to us via email/WhatsApp.
We're happy to help you make the perfect gifting decision.
